Effective Date: 08/02/2025

At Harlay Toys, customer satisfaction is our priority! As a startup, we strive to offer the best possible support while maintaining a fair and simple refund policy.

1. Eligibility for Refunds We offer refunds under the following conditions:

• The item received is defective or damaged.

• The wrong product was delivered.

• The product is missing essential parts (excluding freebies).

To be eligible for a refund, please ensure:

• The request is made within 7 days of receiving the product.

• The item is unused and in its original packaging.

• Proof of purchase (order number, receipt) is provided.

• Clear photos/videos of the defect or issue are shared with us.

2. Non-Refundable Items We do not offer refunds for:

• Change of mind or personal preferences.

• Products damaged due to misuse.

• Items purchased on clearance or final sale.

3. Refund Process

• To initiate a refund, contact us at harlaycare@harlaytoys.in with your order details.

• Our team will review the request within 3 business days and confirm eligibility.

• If approved, refunds will be processed to the original payment method within 7-10 business days.

4. Replacement or Store Credit If you prefer, we can offer a replacement for the same item (subject to stock availability) or store credit instead of a refund.

5. Return Shipping

• If the return is due to our error (wrong or defective item), we will cover the return shipping costs.

• For all other returns, the customer is responsible for return shipping fees.

6. Contact Us For any refund-related queries, reach out to us at: Email: harlaycare@harlaytoys.in Phone: +91-8273919011.

We appreciate your trust in Harlay Toys and will do our best to ensure a smooth shopping experience!